Frequently Asked Questions (FAQ)
To ensure the longevity of your item, we recommend following the care instructions provided in the label. Generally, machine washing on a gentle cycle with like colors on 30 degrees is suitable for our garments. Its even better to wash them inside out. Avoid using harsh detergents or bleach that may damage the fabric or design and nature.
Yes, we provide a size guide on our website to help you choose the correct size. Please refer to the specific product's size chart for accurate measurements.
Yes! We are committed to sustainability, and our t-shirts are crafted using eco-friendly materials. We prioritize using organic cotton, recycled, and responsibly sourced fabrics to reduce our environmental impact. Our hoodies are also made from recycled polyester mixed with organic cotton. Our tote bags are completly made form recyceld cotton and polyester. Read more
Since each order is especially made for you, our production and delivery times may vary. Typically, you can expect your order to be ready for shipment within 5 business days. Shipping times will depend on your location.
We want you to love your item, so if you're not completely satisfied with your purchase, we offer a 60 days return and exchange policy. Please refer to our dedicated return policy page on the buttom of our website for detailed instructions on how to initiate the process.
Absolutely! We love seeing our customers showcase their purchased items. Feel free to share your photos on social media using a specific hashtag or tagging our brand. We may even feature your post on our own social media channels! Use #going3xtra
We're here to assist you! You can contact our friendly customer service team by sending an email to going3xtra@gmail.com or by filling out the contact form on our website. We'll respond to your inquiries promptly and provide the support you need.
Absolutely! Once your on-demand t-shirt is ready for shipment, we'll provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package and anticipate its arrival.
Yes, we ship internationally! We believe in spreading our positive fashion message worldwide. During the checkout process, you'll have the option to select your country for shipping, and the shipping costs and estimated delivery times will be calculated accordingly.
Being an on-demand fashion brand means that we create our t-shirts specifically for you after you place an order. We don't hold pre-made inventory, which helps us reduce waste and ensure that each garment is made with care and attention to detail.
Once we receive your returned item(s), we will process your refund within a 7 business days. The exact time may vary depending on the payment method used and any additional processing requirements.
We strive to start production on your order as soon as possible, which means we may not be able to accommodate cancellations or modifications once the production process has begun. However, please reach out to our customer service team, and we'll do our best to assist you.
International orders may be subject to customs fees, import taxes, or other duties imposed by the destination country. These additional charges are the responsibility of the recipient. We recommend checking with your local customs office for more information on potential fees.
Absolutely! You can subscribe to our newsletter by entering your email address on our website. By subscribing, you will receive updates on new arrivals, exclusive offers, and other exciting news.
Yes, we prioritize the security of your personal details and payment information. Our website employs the latest security protocols and encryption technology to safeguard your data and ensure a secure shopping experience.
If you have any additional questions or need further assistance, don't hesitate to reach out.