Return & Refund policy

We naturally want you to be happy with your purchase, but if this is not the case, we want to give you 60 days to think about it and returns are free!

Do you want to return something? By making the return process as easy as possible for you. Then click on this link and request your shipping label! We are also very curious about why you are returning the item so that we can improve or adjust it! Let us know. You will recieve the shipping label with in 24 hours after return request.

Choose the nearest service point and whether you print a label yourself or at the service point.

Check all locations here. PostNL DHL

As a small business, we are extremely happy with every order that is placed and we shed a tear when a purchased purchase is returned. 

As long as an item is still in its original condition, we accept returns free of charge, subject to the rules below.

If you create a return within 60 days of ordering the item and return it within an additional 60 days, we will give you a full refund for the item using the original payment method.

We only accept returns if the products are received in the same condition as sent with the correct packaging and labels/hang tags attached. 

The products are only accepted if it is unworn and unwashed and pay attention to make-up and/or sweat stains.

We aim to refund you within 5 days of receiving the returned item. We will refund you on the payment method used upon purchase. (Please note that shipping costs will not be refunded)

If you request a refund for an item during the above timeframes but you are unable to return it to us for any reason, please contact us. going3xtra@gmail.com.

We strive for Carbon Neutral Shipping with our carriers PostNL and DHL